Last updated: September 11, 2025
Introduction
This Return Policy outlines the terms and conditions under which refunds or returns may be requested for purchases made through Village 37 (village37.com), operated by Axiox Media Technology Limited, headquartered in Hong Kong. Our platform offers digital goods, such as schematics (.schem, .schematic, .nbt files), 3D models, textures, and tutorials (primarily free), as well as secondary physical goods. We strive to ensure customer satisfaction while adhering to the nature of our products and applicable laws.
Please read this policy carefully before making a purchase. By completing a purchase on our Site, you agree to be bound by this Return Policy. We reserve the right to update this policy at any time, with changes effective upon posting the revised version on the Site. Continued use of the Site after such changes constitutes your acceptance of the updated policy.
Digital Goods
Digital goods, including but not limited to downloadable files such as .schem, .schematic, .nbt files, 3D models, textures, and access to tutorials on game mods, building, and redstone mechanics, are non-refundable once downloaded or if more than 31 days have passed since the purchase date. Due to the intangible and easily replicable nature of digital products, refunds are not granted under these circumstances to prevent abuse and protect intellectual property rights.
Exceptions may be considered on a case-by-case basis for technical issues (e.g., file corruption or download failure) if reported within 31 days of purchase. To request an exception, please provide proof of purchase and a detailed description of the issue.
Physical Goods
For physical goods purchased through our Site, you may request a return and refund within 7 days of receiving the item, provided the product is in its original condition, unused, and with all original packaging and tags intact. Refunds will be processed to the original payment method, excluding any shipping fees.
Buyers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds may be denied if the item shows signs of wear, damage, or if it is not returned in salable condition. We do not accept returns for items that have been customized or personalized.
Refund Process
To initiate a refund or return request:
- Contact us at official@axiox.net with your order number, proof of purchase, and a clear explanation of the reason for the request.
- For physical goods, include photos of the item and packaging if applicable.
- Await our approval before shipping any physical items back. Unauthorized returns may not be processed.
Refunds, if approved, will be issued within 14 days of approval (for digital exceptions) or receipt and inspection of the returned physical item. Processing times may vary depending on your payment provider.
Exclusions and Limitations
- Free digital goods are provided "as is" and are not eligible for refunds.
- Shipping fees for physical goods are non-refundable.
- We are not responsible for items lost or damaged during return shipping.
- This policy does not affect your statutory rights under applicable consumer protection laws in your jurisdiction.
Contact Us
If you have any questions about this Return Policy, please contact us at:
- Email: official@axiox.net
- Physical Address: Axiox Media Technology Limited, Headquarters in Hong Kong
We are committed to resolving any issues promptly and fairly.